Finance Guidelines

Dear Valued Partner ,
In an effort to streamline our payment process we would like you to ensure that you have correct bank details and know the payment methods.
  • The following banks are not allowed:  Unaitas, Jamii Bora, Bank of Baroda, Transnational Bank, Victoria Commercial Bank,Paramount, Consolidated Bank and Dubai bank.
  • Please note  EFT payments are made on Wednesday  morning and will reflect in your bank same day for Barclays  Bank account holders and within 48 hrs for other banks. We are working to improve our timelines and pay earlier.
  • To be paid via MPESA input your Mobile phone number. Only payment below 50,000 Shillings will be paid via MPESA.
  • Cheques are collected every Monday between 10 - 12 PM , Wed 3.PM -5 PM and Friday 10 AM - 12PM. - Please collect your cheques on time we will not be able to replace stale cheques immediately.
  • Contact vendor support incase you want to change your payment timelines from weekly to monthly.
  • Vendors with incorrect bank details during the payment cycle will only be paid at the end of the month. 
Protect your seller center password and monitor all your employees who can access it . Be careful when using cyber cafes . Jumia will not be held responsible for monies sent to the wrong account/number.